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East/West, Incorporated, is a family owner, service-intense logistics company located in western North Carolina. We provide our customers with truck, intermodal, warehouse, freight-forwarding, and brokerage services, and our people with a personal direct relationship built on a foundation of mutual respect and concern with safety always the number one priority. Our eight customer service representatives each have over twenty years experience in the transportation industry and over ten years tenure with East/West.
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| We have built our business by tailoring our service to fit our customers’ and peoples needs rather than attempt-ing to force new customers to assimilate into a pre-existing system. Our "niche" approach to business has made it possible to manage the needs of such large customers as |
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| Eastman Kodak, Spencer Gifts, Cooper Tire, QVC, Champion International, Puralator, A.F.G. Glass, Black & Decker, Dopaco. Deltec Homes and Berkline as well as individual wholesale distributors of many different products. |
| While some people believe our lack of size to be a disadvantage, we view it as one of our greatest assets. First, it allows for personalized service. Our customers always have access to the key executives in our front office, expediting response times when problems arise. All of our cus-tomers have our after- hours phone numbers so those |
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| decision makers and problem solvers can be reached 24 hours a day 7 days a week. Service is what we sell. |
| Secondly, we have forged important partnerships with larger companies to provide the resources we and our customers need to get the job done. For our truckload movements we have enlisted the services of Ryder, Incorporated, for equipment and service support. Ryder provides additional tractors and trailers whenever needed, but more importantly, provides the finest maintenance service in the nation. We operate no units longer than three |
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years reducing the probability of breakdowns.To assure our cus-tomers even greater reliability, Ryder has agreed to provide immediate substitution of tractors anytime a break down does occur and repairs cannot be effected within six hours (average time). In 1997 we took our fleet into the 21st century by investing in a satellite tracking and communication system. Now we can also minimize reaction times even with in-transit freight. Both Ryder and we have immedi-ate access to any truck that breaks down or needs to be rerouted, and of course we will always be able to tell you where your truck is. We are doing everything within our power to expedite service to our valued clients.
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| With our intermodal service our goal is to make sure we provide equipment, short transit times, and reasonable costs for our clients. We have forged relationships with three of the largest I.M.C.s in the country as well as multiple drayage companies on each coast. We often have equipment when larger competitors do not because of our multiple sources. As a result of our knowledge of trucking we frequently negotiate better drayage rates than other companies that |
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concentrate only on rail line haul; thus, we can often provide a more competitive package. This is why we are currently the primary I.M.F. in several states for one of the largest tool manufacturers in the world.
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